Privacy Policy
Privacy Policy
Last updated: November 2025
The website www.espoir-photos.com (hereinafter the « Website ») is published by Madame M. SAOUNDE, a sole trader operating under the trade name « Espoir Photos » (hereinafter « Espoir Photos »).
The Website offers photographs for sale that are original works with fully customised printing, a personalised photo-poetry book, as well as personalised derivative products.
As part of accessing and using the Website, you may provide Espoir Photos with personal data. We thank you for taking the time to read this policy explaining to you how your personal data is used by Espoir Photos and how to exercise your rights in this regard.
If you have any questions regarding this policy, you can contact Espoir Photos directly by sending an email to the following address: jcms@espoir-photos.com.
1. WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
In its capacity as publisher of the Website, Espoir Photos is responsible for processing your personal data.
2. WHERE AND HOW IS YOUR PERSONAL DATA COLLECTED?
Your personal data is collected directly from you when you access and use the Website and its services.
3. WHAT PERSONAL DATA IS PROCESSED BY ESPOIR PHOTOS?
Espoir Photos collects and processes the following personal data:
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Data categories |
Examples of data |
|
Identification data |
Surname, first name, login credentials, customer number |
|
Contact details |
Email, telephone number |
|
Data relating to your order |
Order number, order date and time, products ordered, delivery address and terms, promotional code used and discount granted, order amount |
|
Banking and financial data |
Billing information, payment method, bank details |
|
Commercial data |
Order history, requests for information or complaints, reviews of your order |
Some of this data is required, while other data is optional. Whether the personal data to be entered is required or optional is indicated by an asterisk at the time of collection. If you refuse to provide the required data requested, your order cannot be processed by Espoir Photos and its service providers.
Furthermore, certain data is automatically collected by the Website via cookies and other trackers, namely:
|
Data categories |
Examples of data |
Purposes |
|
Connection and browsing data |
Connection and login date and time, IP address, device, browser, operating system, system configuration data, pages viewed |
This data is necessary for the Site to function properly technically, as well as for audience measurement. For more information, please consult the Cookie management policy. |
4. WHY DOES ESPOIR PHOTOS USE YOUR PERSONAL DATA?
Espoir Photos processes your personal data only for the following reasons:
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Purposes |
Examples of use of your personal data |
Legal bases |
|
Creation and management of your account |
|
Performance of the Site’s General Terms and Conditions of Sale |
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Management of your order |
|
Performance of the Site’s General Terms and Conditions of Sale |
|
Management of the commercial relationship |
|
Performance of the Site’s General Terms and Conditions of Sale |
|
Improving your customer experience |
|
Legitimate interest Espoir Photos’ improvement of the customer experience |
|
Commercial prospecting aimed at customers or professional contacts |
|
Legitimate interest Espoir Photos’ development of its business with its existing customers or professionals |
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Commercial prospecting aimed at prospective customers |
|
Your consent |
|
Site improvement |
|
Legitimate interest Espoir Photos’ improvement of the Site |
|
Management of pre-litigation or litigation |
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Legitimate interest Espoir Photos’ defense of its rights and interests |
|
Compliance with legal and regulatory obligations |
|
Legal and regulatory obligations binding on Espoir Photos |
5. WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA?
Your personal data is not transmitted to any commercial or advertising entity. In connection with accessing and using the Site and the services it offers, your personal data may be disclosed to the following recipients:
|
Recipients |
Purposes |
|
Espoir Photos |
For the administrative, operational and commercial management of the Site, as detailed in this policy |
|
Distributors |
To produce your order on the Site |
|
Stripe Payments Europe, Ltd. (SPEL) |
For the purpose of processing payment for your order |
|
Carriers |
To deliver your order |
|
Other Espoir Photos processors (hosting provider, IT maintenance provider, etc.) |
Solely for technical or logistical purposes related to the Site and your order |
|
Administrative or judicial authorities |
Solely in the event of an express and duly substantiated request from them |
|
External counsel |
Solely in connection with the management of any disputes and other legal matters, where applicable |
|
Other third parties |
Following or in connection with the restructuring, reconstitution, acquisition, debt financing, merger, sale of Espoir Photos’ assets or a similar transaction, as well as in the event of insolvency, bankruptcy or receivership in which personal data is transferred to one or more third parties as Espoir Photos’ assets |
Where possible, your personal data is processed within the European Union. The Site is hosted in the European Union in particular.
However, your data may be transferred to a third country if Espoir Photos uses a service provider located outside the European Union. If the third country does not ensure a level of personal data protection equivalent to that of the European Union, Espoir Photos will ensure that all the safeguards required to protect your personal data and your rights are implemented (e.g., an adequacy decision, standard contractual clauses).
If you would like more information about any third countries to which your personal data may be transferred and the safeguards in place, we invite you to contact Espoir Photos by sending an email to the following address: jcms@espoir-photos.com.
6. HOW LONG IS YOUR PERSONAL DATA RETAINED?
Generally, your personal data will be retained only for the period necessary to achieve the purposes for which it was collected or to comply with applicable legal or regulatory requirements.
Espoir Photos retains your personal data for three (3) years from your last active interaction for purposes of monitoring your business relationship and commercial prospecting.
After that, Espoir Photos retains your data:
- for five (5) years from their collection for data retained for purposes of evidence ;
- ten (10) years from the close of the accounting year for data retained for accounting purposes, as well as for commercial documents (invoices).
7. HOW IS YOUR PERSONAL DATA PROTECTED?
Espoir Photos has implemented technical and organizational measures to ensure the security of your personal data. These measures provide an appropriate level of data security and take into account the state of knowledge, implementation costs in relation to the risks, and the nature of the data to be protected.
If you discover a vulnerability or wish to report a security incident, we invite you to contact Espoir Photos directly by sending an email to the following address: jcms@espoir-photos.com.
8. HOW CAN YOU EXERCISE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
In accordance with applicable personal data protection regulations, you have the following rights regarding your personal data:
- Right of access : You have the right to request clear, transparent, and understandable information on how Espoir Photos uses your personal data and your rights (as set out in this policy), as well as a copy of your personal data ;
- Right to rectification : You have the right to request the rectification of your personal data, enabling you to obtain the modification of your personal data if it is outdated, inaccurate, or incomplete ;
- Right to erasure : Under the conditions provided for by applicable regulations, you have the right to request erasure of your personal data ;
- Right to restriction : Subject to the conditions provided for by the applicable regulations, you have the right to request the temporary restriction of the processing of your personal data ;
- Right to data portability : Subject to the conditions provided for by the applicable regulations, you have the right request the portability of your personal data enabling you to receive the personal data you have provided in a structured, commonly used electronic format, and to have it transmitted to a third party where technically possible;
- Right to object : You have the right to object to the processing of your personal data when it is based on Espoir Photos's legitimate interest.
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Withdrawal of consent : You have the right to request the withdrawal of your consent when it was obtained, without this withdrawal affecting the lawfulness of the processing previously carried out.
As a resident of France, you also have the right to define general or specific directives concerning your personal data in the event of your death (for example, their deletion or transmission to anyone of your choice). You may revoke your directives at any time.
9. CONTACT AND COMPLAINTS?
If you have any questions about the use of your personal data or wish to exercise your rights, you can contact Espoir Photos directly by email at the following address: jcms@espoir-photos.com.
A copy of your identity document may be requested, where applicable. This is another appropriate security measure to ensure that your personal data are not disclosed to a person who is not entitled to receive them.
If necessary, you may also file a complaint with the French Data Protection Authority (CNIL) on its website (www.cnil.fr/fr/plaintes) or by mail: 3, place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07. This right may be exercised at any time free of charge, except for postage costs where applicable, and any assistance or representation costs if you choose to seek help from a third party in this process.
8. POLICY UPDATES
This policy is dated precisely and may be updated by Espoir Photos at any time, particularly if the services offered on the Website or the applicable regulations change. Therefore, we recommend that you review this policy each time you access the Website.
